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Core concepts

How agents decide

For every message, Kavedi picks at most one agent to answer. Here is the order.

The order#

  1. If an agent asked them a question, their message is the answer and that agent carries on.
  2. If they’re waiting in your Inbox after a handover, agents that answer anything leave them alone.
  3. Someone messaging for the first time gets your welcome agent, if you have one.
  4. The agents that start on a message are tried, oldest first. The first one that takes it answers, and only that one.
  5. If none took it, the Receptionist answers, if it’s on. If nothing is on, nothing is sent.

Always true#

  • One reply per message. Two agents never both answer the same message.
  • Hellos, thanks and small talk get no reply unless an agent is set to answer them.
  • Agents never answer groups with AI, and never read photos, voice notes or files as questions. Those come to your Inbox.
  • Anyone set to Only you reply is never answered by an agent.
  • A very fast back and forth (6 replies in 3 minutes, or 10 in 10) stops agents in that chat and sends it to your Inbox, so two bots can’t answer each other.

Skipped agents#

An agent that is switched off, outside its hours, or inside its “how often” wait is skipped. The message goes on to the next agent, often the Receptionist.