Account

Settings

What each setting changes.

Setting	What it changes
About you	Name, what you do, address, phone, website, time zone
Tone	Friendly, short or professional
Say it’s an assistant	Whether the first reply says so. It always admits it when asked
When a chat comes to you	The holding message, or nothing
Pause after you reply	How long agents stay quiet after you send something in a chat
Quiet after a handover	How long agents leave someone in your Inbox alone
Wait before replying	Your head start before the Receptionist answers
Chats set to Me	People agents never answer
Notifications	Push and email, and what about
Privacy and data	What’s kept and for how long, and deleting your account