Build agents
Steps
Steps are what an agent does, in order. There are eight kinds.
| Step | What it does |
|---|---|
| Let AI handle it | Tell the AI what to do, in plain words. See below. |
| Say | Exactly your words, with a picture, file, sticker or reaction if you like. |
| Ask | Asks a question, waits for their reply and keeps it. Can offer a numbered list to pick from. |
| If | Does one thing or another, depending on what they said, a label, or chance. |
| Do | One action: look up free times, book, move or cancel, send later, label, payment link, get something from a web address, wait, tell me. |
| Run | Runs another agent’s steps here. |
| Hand over | To you (it lands in your Inbox) or to another agent. |
| End | Stops, with last words or none. |
Let AI handle it#
Write what you want in plain words: “Answer their question from what you know.” With nothing else, it answers once from your Knowledge.
Type @ to add tools: free times, book, move or cancel, send later, label. Name something to find out, like their email, and it asks for it. With tools or something to find out, it holds a conversation until the job is done.
If it gets stuck says what happens then: hand over to you, carry on to the next step, or run steps you choose.
Limits#
- Up to 20 steps, counting the ones inside an If.
- Up to 3 Ask steps.
- An If can’t have another If inside it.