Help
Troubleshooting
Fixes for the things people run into most.
It answers everything#
The Receptionist is on. Switch it off on Agents and build agents for just the things you want answered, or set people to Only you reply.
It answered a hello#
Open the agent, then Hand over to me when, and check Hellos and small talk is set to Stay quiet.
An agent didn’t answer#
- Is it switched on?
- Is it inside When it works, and outside its How often wait?
- Did you send something in that chat a moment before? Agents step back while you chat.
- Is the person waiting in your Inbox? Press Done.
- For an agent that starts by meaning, check its When to use it sentence describes the message.
The pairing code didn’t work#
Codes expire after a few minutes. Ask for a new one and type it under Link with phone number instead.
WhatsApp disconnected#
Settings, WhatsApp shows why. If Kavedi was removed from Linked devices on your phone, connect again.
Still stuck?#
Email support@kavedi.com or DM @kavedihq.